FAQ
WHAT IS THE ETA?
For domestic shipments, shipping period is 3-5 business days. For international, shipping period is 15-25 days. These days do not include holidays. This timeline applies while supplies last.
DO YOU ACCEPT RETURNS OR REFUNDS?
All sales are final. We do not accept replacements, exchanges, cancellations, returns or refunds. Egda C Grey reserves the right to refuse replacements, exchanges, cancellations, returns or refunds any time.
DO YOU SHIP OUTSIDE OF THE UNITED STATES OF AMERICA?
Yes, we ship internationally.
ARE THERE ADDITIONAL FEES FOR INTERNATIONAL SHIPPING?
Yes, most countries have additional charges for products entering the country. International fees such as duties, taxes, and other custom fees are determined by the country of import. Egda C Grey is not responsible for such fees. The shipping fee that you pay when placing the order does not cover international fees and such fees are the responsibility of the buyer.
IS THERE A REPLACEMENT FOR MISSING OR DAMAGED ITEMS?
Missing items must be shown as "not delivered" by the postal carrier chosen for the delivery of your purchased product, afree 15 days of the shipped date and no more than 30 days. We will determine when the item will be shipped again and we will notify you via email. This policy only applies to purchases within the United Sates (USA).
We do our very best to secure that the item (s) we ship are completely protected. But in the unlikely event that an item arrives and it is damaged, you will need to notify us immediately within 24 hours of the receipt of the item, via email. A picture of the damaged item (s) with a brief description is required in that email, and we will determine if a replacement is necessary on a case by case basis. Egda C Grey reserves the right to deny replacement any time.
There are no replacements for missing or damaged items for international shipping.
IS EGDA C GREY HAIR OIL TREATMENT SOLD AT RETAIL STORES?
No. Our unique product is exclusively sold online by www.egdacgrey.com
IS THE EGDA C GREY HAIR OIL TREATMENT FDA APPROVED?
Because this is a 100% natural product which purpose is to nourish the hair with vitamins and other nutrients to enhance its overall appearance, an FDA approval is no required.
HOW LONG SHOULD I USE EGDA C GREY H.O.T?
This product is made with the highest and most pure quality of natural and botanical ingredients to act as a beneficial supplement for the healthy growth of hair. In order to achieve maximum benefits it is recommended that the product is used at least twice a week for a period of six months. You may continue indefinite use as this product supports the growth of healthy and strong hair.
HOW LONG WILL ONE BOTTLE LAST?
One bottle will last two months if used 2 times a week.
WILL THIS PRODUCT HELP ME GROW NEW HAIR?
The growth of hair is dependent on a variety of factors, amongst those, are genetics, immune system, cell activity of the epidermis, environmental and stress. The hair follicle is affected by these issues and compromises the growth of strong hair hence causing weakness and premature hair loss. Egda C Grey H.O.T. targets active hair follicles and nourishes them. This proprietary formula of botanical extracts works to enhance their function which then strengthen the existing hair and allow for production of new healthy hair. The benefits are, growth of stronger hair that is able to reach its maximum potential of growth. This makes for healthy, stronger and fuller hair.